• Our Rating vs. Others

    Quickly compare our rating system to the common "user review" site -- the difference and benefit is clear for both consumers and owners.

    • Typical User Review Sites

      often feature biased reviews – competitors and any disgruntled person can unfairly post biased and often untrue information

      vs

      CBN Customer Satisfaction Rating

      is independently researched and unbiased in its reporting

    • Typical User Review Sites

      may show too few reports, leaving a weak or inaccurate impression

      vs

      CBN Customer Satisfaction Rating

      is expressed in one simple, easily understood rating

    • Typical User Review Sites

      may show so many reports that it confuses customers (and confused customers do not buy)

      vs

      CBN Customer Satisfaction Rating

      is expressed in a simple format that customers easily understand and find useful

    • Typical User Review Sites

      ratings can change suddenly, based on one biased or inaccurate review

      vs

      CBN Customer Satisfaction Rating

      is stable for the year and only changes with research-based verification

    • Typical User Review Sites

      often show competitor ratings and reviews alongside yours, potentially sending your prospective customer to your competitor

      vs

      CBN Customer Satisfaction Rating

      Spectrum Award Star Page report only shows your business and rating

    • Typical User Review Sites

      may have open-ended wandering reviews and commentary that confuse readers and can kill sales — even if you are fortunate enough to have only positive reviews

      vs

      CBN Customer Satisfaction Rating

      is straightforward, independently verified and offers a clear, unbiased perspective

    • Typical User Review Sites

      use content where all reviewers are “interested parties” and biased one way or the other by definition (and the readers know that)

      vs

      CBN Customer Satisfaction Rating

      provides third-party credibility

    • WANT TO LEARN MORE?

      Learn more about the road to delivering the ultimate customer experience. Gain access to valuable tips and information to market and grow your business.   Contact Us or call one of our customer care and marketing specialists at 866.732.9800 for more information.

      Learn Why It Matters

      See Our Difference

      Read Our FAQs

      Find Resources For Businesses

      Our Rating Process

       

    Get
    in
    touch
    121 W. Nepessing Street, Lapeer, MI 48446
    866.732.9800
    Want to e-mail us directly? Click Here
    We'd love to hear from you.


    Get
    in
    touch
    121 W. Nepessing Street, Lapeer, MI 48446
    866.732.9800
    Want to e-mail us directly? Click Here
    We'd love to hear from you.
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