“We are what we repeatedly do. Excellence, therefore, is not an act, but a habit.” – Aristotle

City Beat News is an independent research and publishing company that strives to provide a voice to the consumer about those unheralded small businesses that deliver exceptional service and experiences.

Our mission as part of the Stirling Alliance Partners is to identify, recognize, enhance and promote excellence.  The Spectrum award does just that by honoring those businesses and professionals who go above and beyond to provide their customers and clients with exceptional service.  To learn more about our mission click here.

We seek out, rate and recognize companies that are the hidden gems of our communities. In the process, we’ve removed the bias — both positive and negative — that is inherent in most ratings and reviews.

The result is a comprehensive, unbiased and accurate research-based rating that gives guidance to purchase decisions consumers make each and every day. We believe this is good for consumers, good for business, and good for building the trust and credibility that powers our communities and economies.

Through our membership in the Stirling Alliance, we are able to take advantage of The Stirling Center for Excellence’s “customer first” learning resources including articles, courses, and training tools and materials on customer-oriented performance. Visit www.stirlingcenter.org.

 

Offerings and services to support customer service excellence include:

  • A learning and resource center
  • Course offerings
  • Team training and support
  • Executive coaching
  • Articles and case studies

 

City Beat News proudly offers the opportunity for Spectrum Award Winners to capitalize on Stirling’s resources. Learn more about the road to delivering the ultimate customer experience. Gain access to valuable tips and information to market and grow your business.

LOOKING FOR EXPERT GUIDANCE? Learn more about the road to delivering the ultimate customer experience. Gain access to valuable tips and information to market and grow your business.   Contact Us or call one of our customer care and marketing specialists at 866.732.9800 for more information.