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Consumers Have Greater Faith In Award Winning Companies
Consumers Have Greater Faith In Award Winning Companies but they can be cynical. They want assurance that the companies they choose to do business with are honest, trustworthy and real. Few companies utilize a try-before-you-buy model, so buyers must research…
Recruiting and Retaining Employees in Today’s Job Market
Recruiting and Retaining Employees in Today’s Job Market The number of job openings reached a record high 7.3 million, according to a recent report by the U.S. Bureau of Labor Statistics. Combined with a low unemployment rate of 4%, job…
Mergen Orthodontics Wins Fifth City Beat News Spectrum Award for Customer Satisfaction
Iowa City, Mergen Orthodontics earns the Spectrum Award for outstanding customer satisfaction for the past five straight years. LAPEER, MICHIGAN, UNITED STATES– Thanks to a combination of modern technology and old-fashioned customer service, Dr. John Mergen and the team…
Employee Turnover Got You Down?
Employee Turnover Got You Down? Employee turnover can have a negative impact on any industry. The effects are even more harmful now with the abundance of opportunities available to workers. Longevity is the key to success. Keeping your good employees…
How Should You Respond to Negative Customer Reviews?
You Have a Bad Review, Now What? Getting a bad review or rating now and then is inevitable. Having a bad one show up at the top of search results for your business is a nightmare! They impact your reputation,…
Digital Ease of Service
User Experience: A Fundamental Marketing Strategy What does customer experience mean to you? For most, it’s the practice of preparing for – and reacting to – user interactions to meet and exceed their expectations in an effort to increase loyalty…
Customer Care Series: Turning Customer Rage Into Opportunities
Has the customer service experience become less painful? Absolutely not according to some recent research. In fact, research from the National Customer Rage Study out of Arizona State University reveals that satisfaction with service is at similar levels as seen…
City Beat News 2019 Research Underway
As 2019 gets underway, City Beat News continues its all-important consumer research, rating businesses throughout the United States and Canada in market segments ranging from retail to restaurants to dental, fitness, beauty, automotive and more. City Beat News announces 2019 Spectrum…
Improving Local Search Results
Google estimated roughly 4 out of 5 people use Google to conduct local searches. When users search for things like a restaurant, dental office, hair salon or a chiropractor, they aren’t searching for one 1,000 miles away. They are searching…
The Long Beach Wedding Center Awarded Fourth Spectrum Award for Customer Satisfaction
The Long Beach Wedding Center receives its fourth consecutive City Beat News Spectrum Award for providing couples with an excellent experience on their special day. Long Beach, Calif. (Nov. 27, 2018): The Long Beach Wedding Center has once again received…
Exposure Photo Booths Puts Customers First
Ross Andrews, founder, owner and lead photographer of Exposure Photo Booths, knows that creating a culture of fun and ingenuity is serious business. Combining his high level business education with his propensity for adventure, Andrews has created an award-winning business…
In the Spotlight
Mergen Orthodontics Wins Fifth City Beat News Spectrum Award for Customer Satisfaction
Iowa City, Mergen Orthodontics earns the Spectrum Award for outstanding customer satisfaction for the past five straight years. LAPEER, MICHIGAN, UNITED STATES– Thanks to a combination of modern technology and old-fashioned customer service, Dr. John Mergen and the team…
The Long Beach Wedding Center Awarded Fourth Spectrum Award for Customer Satisfaction
The Long Beach Wedding Center receives its fourth consecutive City Beat News Spectrum Award for providing couples with an excellent experience on their special day. Long Beach, Calif. (Nov. 27, 2018): The Long Beach Wedding Center has once again received…
Exposure Photo Booths Puts Customers First
Ross Andrews, founder, owner and lead photographer of Exposure Photo Booths, knows that creating a culture of fun and ingenuity is serious business. Combining his high level business education with his propensity for adventure, Andrews has created an award-winning business…
Dr. Ruiz & Associates Put Patients First
Burbank dental practice Dr. Ruiz & Associates receives its 6th consecutive City Beat News Spectrum Award for providing patients with excellent service. Burbank, Calif. (July 24, 2018): Dr. Ruiz & Associates has once again received high praise from satisfied patients…
Education is the Key To Success
Education is the Key to Success Education is one of the many keys on my ring of success. I started my journey in the beauty industry 40 years ago and realized that education would be paramount to my success. Once…
Eastern Personnel Services, Inc. Honored with Award
Eastern Personnel Services, Inc. Goes Beyond to Deliver, Winning 2018 Spectrum Award Year-Over-Year April 18, 2018 Cincinnati, Ohio: Delivering the very best talent and staffing solutions is part of everyday operations for 2018 Spectrum Award winner, Eastern Personnel Services, Inc.…
The Yoga Garden Wins the 2018 City Beat News Spectrum Award
The Yoga Garden Grows While Continuing Compassionate Practice to Win 2018 Spectrum Award for Excellent Customer Experience San Anselmo, California (April 13, 2018): 2018 Spectrum award winner, The Yoga Garden in San Anselmo, California, believes in the ancient virtue of…
Shear Genius Salon Wins Consecutive City Beat News Spectrum Awards
Shear Genius Salon Wins Consecutive City Beat News Spectrum Awards Norwalk, Connecticut: For Spectrum Award winner, Shear Genius Salon, business culture, mission, and values revolve around putting the client needs first. Although the Shear Genius staff has quadrupled since its…
Host Healthcare Earns Top Ratings in 2018
Host Healthcare Continuously Puts People First to Win Customer Service Award Four Years Running – February 15, 2018 San Diego, California: ‘People first’ is what you can expect from Host Healthcare, 2018 Spectrum Award winner. The Spectrum Award is presented…
Viet Pearl Restaurant Wins 2017 Spectrum Award For Customer Satisfaction
Viet Pearl Restaurant receives its first City Beat News Spectrum Award for providing excellent customer service. Ellicott City, Md. (Sept. 6, 2017): Viet Pearl has received high praise from satisfied customers, earning the restaurant the prestigious City Beat News (CBN)…