CX PRESS
Focus on Exceptional Customer Service
Tips, insights, information, recognition and a spotlight on and for Spectrum Award Winners.  We strive to provide useful information to businesses putting their focus on providing the best possible customer experiences.
Popular Interest
In the News

Online Reputation Management is Essential

The Importance of Online Reputation Management In The Digital Age Reputation management is nothing new in the world of advertising, marketing and branding a company. However, in today’s increasingly digital world, a new area has emerged: Online Reputation Management (ORM).…

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Consumers Have Greater Faith In Award Winning Companies

Consumers Have Greater Faith In Award Winning Companies but they can be cynical. In today’s market, consumers have a myriad of products, companies and services from which to choose. Consumers want assurance, however, that the companies they choose to do…

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Great customer experience

Updated Algorithm Adds Weight to User Experience

6/24/2019 Inherent in the company’s mission is a do no harm philosophy.  Uplifting and supporting small to medium sized businesses who excel in the area of customer satisfaction, rather than publishing derogatory results is how City Beat News sets itself…

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Patient Satisfaction In Today’s Healthcare Market

Making the shift to view patients as customers who need to be engaged and satisfied In an era of changing financial healthcare models, where patients are paying for a larger portion of their care due to high-deductible plans, ensuring patients…

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Employee Turnover Got You Down?

Employee Turnover Got You Down? Employee turnover can have a negative impact on any industry. The effects are even more harmful now with the abundance of opportunities available to workers. Longevity is the key to success. Keeping your good employees…

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In the Spotlight
Exposure Photo Booths, San Francisco, CA

Exposure Photo Booths Puts Customers First

Ross Andrews, founder, owner and lead photographer of Exposure Photo Booths, knows that creating a culture of fun and ingenuity is serious business. Combining his high level business education with his propensity for adventure, Andrews has created an award-winning business…

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Dr.Ruiz & Associates Logo

Dr. Ruiz & Associates Put Patients First

Burbank dental practice Dr. Ruiz & Associates receives its 6th consecutive City Beat News Spectrum Award for providing patients with excellent service. Burbank, Calif. (July 24, 2018): Dr. Ruiz & Associates has once again received high praise from satisfied patients…

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Education is the Key To Success

Education is the Key to Success Education is one of the many keys on my ring of success. I started my journey in the beauty industry 40 years ago and realized that education would be paramount to my success. Once…

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Eastern Personnel Services, Inc. Honored with Award

Eastern Personnel Services, Inc. Goes Beyond to Deliver, Winning 2018 Spectrum Award Year-Over-Year April 18, 2018 Cincinnati, Ohio: Delivering the very best talent and staffing solutions is part of everyday operations for 2018 Spectrum Award winner, Eastern Personnel Services, Inc.…

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The Yoga Garden Wins the 2018 City Beat News Spectrum Award

The Yoga Garden Grows While Continuing Compassionate Practice to Win 2018 Spectrum Award for Excellent Customer Experience San Anselmo, California (April 13, 2018): 2018 Spectrum award winner, The Yoga Garden in San Anselmo, California, believes in the ancient virtue of…

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