Exposure Photo Booths exceeds in Customer Satisfaction
San Francisco (Nov. 16, 2015): Exposure Photo Booths has just been announced as the most recent winner of the 2015 Spectrum Award of Excellence in Customer Satisfaction, presented by City Beat News (CBN).
With the goal of educating both consumers and businesses on the areas of customer experience and customer satisfaction, CBN has developed a proprietary evaluation system that combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades — all of which express the voice of the customer. It provides the research at no charge and posts the results on its website (citybeatnews.com), where you can search for a particular company to verify if it has received a top rating.
Founded just four years ago, Exposure Photo Booths has already made a name for itself with businesses and individuals alike, as indicated by its CBN Spectrum Award. “We decided to start Exposure because we saw a large selection of low-quality photo booth vendors in the market, and we knew there was a need for something better,” says Director Ross Andrews.
“Our photo systems simply provide higher quality prints,” says Andrews. “We then take it to the next level with consistent, communicative and reliable customer service. And we still have the highest quality green screen photo booths in the Bay Area, hands down.”
In addition, Exposure sets itself apart with its proprietary headshot stations, whereby trade show attendees are provided professional quality headshots to update their LinkedIn profiles in a matter of minutes. This has proven to draw foot traffic for Exposure’s tradeshow clients, who must provide quantifiable ROI for their convention booth investment.
“Our software company hired Exposure Photo Booths for an industry show at the Moscone Center,” says Bhaskar in a Yelp! review of the company. “They did a wonderful job in all aspects; we don’t have a single complaint. Everything was extremely professional, the pricing was reasonable and there wasn’t a single problem across the entire three-day event. The tech was simple to use and our staff were able to pick it up immediately and use it themselves. We wouldn’t hesitate to use Exposure Photo Booths again in the future. Highly recommended.”
“We pride ourselves on always being responsive for our clients,” says Andrews. “We are always available immediately via our 800 number and we respond to most emails within a 24-hour time frame, if not immediately. Even if we have eight events in a weekend, we always have all our clients’ full-resolution digital photos uploaded to our Gallery page at gallery.exposure-photobooths.com by Monday. We send follow-up emails the Monday after every event, checking in to make sure customers are completely satisfied. We have countless repeat corporate customers because we are easy to work with and reliable.”
“Ross and his team were the perfect special treat to use in the VIP Clubs at several of our Live Nation concerts this summer at multiple venues,” says Nina in another Yelp! review of the company. “VIP clients loved the keepsake photos with the extra fun props included — he captured the memories of the good times! I get to pick the unique backdrop I want to best fit the theme of each concert. Ross is a breeze to work with…which is helpful to me since I am so busy; it’s nice to know he thinks of everything and can work very independently. 1000% will use them again next concert season, for the fourth year in a row.”
Andrews maintains how important his team is to providing clients with excellent service. “We have invested heavily in not only studio-quality equipment, but in employee training programs,” he says. “Everyone on our team is not only a professional photographer, but they have also been trained in how to engage and interact with event attendees. While working in the event photography business is fun, we also take what we do, the quality of our photos, and the level of professionalism and service very seriously.”
In addition to the Spectrum Award, Exposure Photo Booths has also won “The Knot’s” Best of Weddings Award for 2014, 2015 and, just announced, 2016.
About Exposure Photo Booths
About City Beat News
City Beat News is committed to shining a light on those providing excellent customer service and, when there is a need, help those that seek to improve. CBN provides both consumers and business owners with an unbiased report about customer satisfaction each year that consumers can trust and that helps businesses gain a winning edge to attract new customers, generate new revenue and provide customers the one thing they need to make a buying decision: a single source of information that takes the guess work out of who they can trust.
That is where CBN’s rating system enters. Each and every year there is one rating posted just for consumers to help them determine who has rated among the best. The Spectrum Award winners have earned the highest ratings and are posted on the CBN website with their own Star Page. Check www.CityBeatNews.com to verify if a company has had a 4-star or 5-star rating bestowed on them by the independent research of CBN.
CBN also delivers the tools companies need to track and improve their customer satisfaction ratings. City Beat News is located in Lapeer, Michigan. For more information, call 866-732-9800 or go online to www.citybeatnews.com.