City Beat News announces 2016 Spectrum Award Winners that have provided excellent customer service and earned high ratings from customers.
Lapeer, Mich. (Oct. 24, 2016): City Beat News (CBN) has announced the latest winners of its prestigious Spectrum Award for Excellence in Customer Satisfaction, all of which are receiving their first award from CBN.
In partnership with The Stirling Center for Excellence, CBN recognizes these companies for providing an outstanding customer experience and honors them with the Spectrum Award. Winners are based on CBN’s independent, proprietary research and evaluation system, which identifies businesses with a track record of top-flight customer service and customer satisfaction. The rating system combines data collected from nominations, online and other customer reviews, surveys, blogs, social networks, business-rating services, and other honors and accolades — all of which express the voice of the customer.
Salon Radius 2 of Solana Beach, Calif., (www.salonradius2.com) was voted the number-one salon in Solana Beach the past three years. The salon is dedicated to providing the finest treatment with mind, and soul, for all hair care needs. The salon’s stylists conceive the newest and hottest styles of color, highlights and creative-edge cuts to ensure the happiness of each and every client. Visit the salon’s Star Page at https://awards.citybeatnews.com/Salon-Radius-2-Solana-Beach-CA.
Finalé Hair Removal and Skin Care, Inc. of Minnetonka, Minn., (www.finalemn.com) earned the Spectrum Award with the highest possible rating of 5 stars. The full-service medi-spa clinic helps patients put their best faces forward with complete hair removal and skin rejuvenation. The clinic puts an emphasis on education so patients can pursue their own skin care path and learn different ways to keep their skin looking young and fresh. For more information, visit the clinic’s Star Page at https://awards.citybeatnews.com/FINALE-HAIR-REMOVAL-AND-SKIN-HOPKINS-MN.
Mona Lisa Catering in Porter Ranch, Calif., (www.monalisacatering.com) also earned the Spectrum Award with a 5-star rating. The family-owned-and-operated business has offered a full spectrum of catering services since 1983. The company’s goal is to provide customers with a five-star experience on a friendly budget. Mona Lisa Catering is committed to helping clients achieve their dreams for their special events and occasions. For more information, visit its Star Page at https://awards.citybeatnews.com/Mona-Lisa-Catering-Porter-Ranch-CA.
Crase Auto Connection in Channahon, Ill., (www.craseautoil.com) is another 5-star winner. Crase Auto Connection is an independently owned used-car dealership with a great selection of used cars, trucks and SUVs for sale in the Joliet area. In business for nearly 20 years in the same location, the dealership also offers auto repair and service. The goal is to make customers’ car-buying experience as easy and simple as possible. Visit the dealership’s Star Page at https://awards.citybeatnews.com/CRASE-AUTO-CONNECTION-CHANNAHON-IL.
North Acton Dental in Acton, Mass., (www.northactondental.com) also received a 5-star rating from CBN. The practice offers high-quality, state-of-the-art dental care in a family-friendly atmosphere. The team’s goal is to keep patients’ teeth healthy and their smiles beautiful with a personal touch that makes the dental experience a pleasant one. Visit North Acton Dental’s Star Page at https://awards.citybeatnews.com/NORTH-ACTON-DENTAL-ACTON-MA.
Spectrum winners are announced on www.citybeatnews.com and elsewhere for the benefit of consumers and businesses, both of which want unbiased research regarding customer service. Consumers can verify a company’s status as a Spectrum winner and know they can anticipate the great service others have had, while businesses want to know how they stack up in the eyes of their customers.
CBN provides the results of its research to the public and businesses at no charge, reporting on its findings to consumers and business owners on a rolling annual basis. The assessment of performance over a longer time period leads to a more balanced and reliable indicator of expected future performance than rating systems that gyrate with daily new reports or claims.
“Each and every year there is one rating posted just for you, the consumer, to help you find who has rated among the best,” says CBN Editor Jamie Rawcliffe. “The Spectrum Award winners have earned our highest ratings and are posted on our website with their own Star Page highlighting further information.” Check www.CityBeatNews.com to verify if a company has earned CBN’s independently researched Spectrum Award.
“The Stirling Center is pleased to have City Beat News join it in the goal of researching, recognizing and promoting superior customer service,” says Frank Andrews, Executive Director of The Stirling Center for Excellence. “It is right in line with our mission of providing services and resources to companies who place an emphasis on providing an outstanding customer experience.”
About City Beat News and The Stirling Center
The Stirling Center includes a learning and resource center with courses, team training and support, executive coaching, articles, and case studies focused on excellence. Its objective is to enable and encourage excellence across many fields, wherever it can. The Stirling Center, www.stirlingcenter.org, recognizes service excellence in both commercial businesses such as those served by City Beat News and Pulse of the City News, and its “life” and “public service” divisions.
City Beat News and The Stirling Center are located in Lapeer, Michigan. For more information, call 866-732-9800 or go online to www.pulseofthecitynews.com.
