Blog Archives | Page 4 of 7

How Should You Respond to Negative Customer Reviews?

2019, Blog, Tips from the Pros / teresa

You Have a Bad Review, Now What? Getting a bad review or rating now and then is inevitable. Having a bad one show up at the top of search results for your business is a nightmare! They impact your reputation, your bottom line and your ability to attract new prospects. Even the best products, accompanied [...]

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Digital Ease of Service

2019, Blog, Tips from the Pros / Guest Contributor

User Experience: A Fundamental Marketing Strategy What does customer experience mean to you? For most, it’s the practice of preparing for - and reacting to - user interactions to meet and exceed their expectations in an effort to increase loyalty and satisfaction and make them your brand cheerleaders. As today’s technology evolves, the bar

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Customer Care Series: Turning Customer Rage Into Opportunities

2016, Blog, Tips from the Pros / Guest Contributor

Has the customer service experience become less painful? Absolutely not according to some recent research. In fact, research from the National Customer Rage Study out of Arizona State University reveals that satisfaction with service is at similar levels as seen in the 1970s. With the millions of dollars organizations are spending on customer service technology

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Improving Local Search Results

2018, Blog / Madeleine Mertz

Google estimated roughly 4 out of 5 people use Google to conduct local searches. When users search for things like a restaurant, dental office, hair salon or a chiropractor, they aren’t searching for one 1,000 miles away. They are searching for a business that is just around the corner. This is why it is incredibly

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The Long Beach Wedding Center Awarded Fourth Spectrum Award for Customer Satisfaction

2018, Award Winner, Blog, Press Release, Professional Services, SPOTLIGHT ON THE WINNERS / Guest Contributor

The Long Beach Wedding Center receives its fourth consecutive City Beat News Spectrum Award for providing couples with an excellent experience on their special day. Long Beach, Calif. (Nov. 27, 2018): The Long Beach Wedding Center has once again received high praise from satisfied couples and earned itself the prestigious City Beat News Spectrum Award

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The shut down of Google+

2018, Blog / teresa

On October 8, 2018, Google abruptly announced the closing of Google+. Why now? As the story unfolded, we learned of a data breach in Google+ that spanned just over three years. The data breach that helped the unfortunate demise of Google+ started in 2015 and was originally discovered by Google during an internal review in

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Make Sure Your Personal Brand Isn’t Missing the Mark

Blog, Tips from the Pros / Guest Contributor

Make Sure Your Personal Brand Isn’t Missing the Mark While you’ve encountered hundreds of brands in your lifetime, you likely struggle to define what a brand actually is. Many would say a brand is a logo or symbol. Symbols such as the red Coca-Cola logo or the Mercedes three-pronged star emblem may come to mind.

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Personal Fitness Meets the Mark

2018, Blog / Jennifer Barth

City Beat News is currently looking for the top fitness centers and personal trainers across the country, announcing on its website those with the highest customer satisfaction ratings. Top Fitness Centers and Personal Trainers Earn the Spectrum Award in All 50 States Lapeer, Michigan (June 8, 2018): Looking to get that beach body back but

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Education is the Key To Success

Blog, Press Release, Salons and Spas, SPOTLIGHT ON THE WINNERS, Tips from the Pros / Guest Contributor

Education is one of the many keys on my ring of success. I started my journey in the beauty industry 40 years ago and realized that education would be paramount to my success. Once I established a client base, a theme formed among my clients — “how do you do that?” “why doesn’t my hair

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Shear Genius Salon Wins Consecutive City Beat News Spectrum Awards

2018, Blog, Press Release, Salons and Spas, SPOTLIGHT ON THE WINNERS / Guest Contributor

Shear Genius Salon Wins Consecutive City Beat News Spectrum Awards Norwalk, Connecticut: For Spectrum Award winner, Shear Genius Salon, business culture, mission, and values revolve around putting the client needs first. Although the Shear Genius staff has quadrupled since its founding in 2009, the salon remains intimate by design. This customer-focused approach to business lands

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Blog

How Should You Respond to Negative Customer Reviews?

Digital Ease of Service

Customer Care Series: Turning Customer Rage Into Opportunities

Improving Local Search Results

The Long Beach Wedding Center Awarded Fourth Spectrum Award for Customer Satisfaction

The shut down of Google+

Personal Fitness Meets the Mark

Education is the Key To Success

Shear Genius Salon Wins Consecutive City Beat News Spectrum Awards

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