Customer Care Series: Turning Customer Rage Into Opportunities

Has the customer service experience become less painful? Absolutely not according to some recent research. In fact, research from the National Customer Rage Study out of Arizona State University reveals that satisfaction with service is at similar levels as seen in the 1970s. With the millions of dollars organizations are spending on customer service technology…

City Beat News 2019 Research Underway

As 2019 gets underway, City Beat News continues its all-important consumer research, rating businesses throughout the United States and Canada in market segments ranging from retail to restaurants to dental, fitness, beauty, automotive and more. City Beat News announces 2019 Spectrum Award Winners on a rolling basis beginning in January as research results come in. City…

Improving Local Search Results

Google estimated roughly 4 out of 5 people use Google to conduct local searches. When users search for things like a restaurant, dental office, hair salon or a chiropractor, they aren’t searching for one 1,000 miles away. They are searching for a business that is just around the corner. This is why it is incredibly…

The Long Beach Wedding Center Awarded Fourth Spectrum Award for Customer Satisfaction

The Long Beach Wedding Center receives its fourth consecutive City Beat News Spectrum Award for providing couples with an excellent experience on their special day. Long Beach, Calif. (Nov. 27, 2018): The Long Beach Wedding Center has once again received high praise from satisfied couples and earned itself the prestigious City Beat News Spectrum Award…

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The shut down of Google+

On October 8, 2018, Google abruptly announced the closing of Google+. Why now? As the story unfolded, we learned of a data breach in Google+ that spanned just over three years. The data breach that helped the unfortunate demise of Google+  started in 2015 and was originally discovered by Google during an internal review in…