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2016

Customer Care Series: Turning Customer Rage Into Opportunities

2016, Blog, Tips from the Pros /

Has the customer service experience become less painful? Absolutely not according to some recent research. In fact, research from the National Customer Rage Study out of Arizona State University reveals that satisfaction with service is at similar levels as seen in the 1970s. With the millions of dollars organizations are spending on customer service technology […]

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Press Release Spectrum Award

Research Underway for the City Beat News 2017 Spectrum Awards for Customer Satisfaction

2016, IN THE NEWS /

Top businesses with the strongest customer satisfaction ratings in City Beat News’ independent research will receive the Spectrum Award. Lapeer, Mich. (Dec. 27, 2016): City Beat News (CBN) is wrapping up its research for the upcoming annual customer satisfaction awards. Beginning in January, and on a rolling basis as CBN completes its ongoing research for

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Press Release Spectrum Award

City Beat News Honors First-time Customer Satisfaction Award Winners

2016, IN THE NEWS, SPOTLIGHT ON THE WINNERS /

City Beat News announces the most recent recipients of its 2016 Spectrum Award, which honors excellent customer service. Lapeer, Mich. (Dec. 28, 2016): Among the most recent recipients of City Beat News’ (CBN) prestigious Spectrum Award for Excellence in Customer Satisfaction are four first-time winners. In partnership with The Stirling Center for Excellence, CBN recognizes

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Global Hospice Care Logo, 2016 Spectrum Award Winner

Global Hospice Care: Providing Knowledge, Hope, Compassion, Love & Dignity

2016, Health and Medical, Press Release, SPOTLIGHT ON THE WINNERS /

Global Hospice Care: Providing Knowledge, Hope, Compassion, Love & Dignity Global Hospice Care has been providing hospice services to the greater El Paso area since 2005, offering knowledge, hope, compassion, love and dignity during what is a difficult time for patients and their loved ones. Founded on a commitment to quality care, Global Hospice is

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Fabric Innovations

2016, Press Release, Professional Services, SPOTLIGHT ON THE WINNERS /

Fabric Innovations is a design-driven fabric company that has been providing bedding, drapery and fabrics to the hospitality industry since 1997. The certified Women Business Enterprise (WBE) is recognized as a leading supplier of linens, bedding and custom fabrics to some of the industry’s most prestigious hotels. With the recent addition of upholstery fabrics to

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City Beat News Highlights Spectrum Customer Satisfaction Award Winners

2016, IN THE NEWS, SPOTLIGHT ON THE WINNERS /

City Beat News announces 2016 Spectrum Award Winners that have provided excellent customer service and earned high ratings from customers. Lapeer, Mich. (Nov. 21, 2016): City Beat News (CBN) has announced the latest recipients of its prestigious Spectrum Award for Excellence in Customer Satisfaction. Winners include restaurants, dental practices, salons and more. In partnership with

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City Beat News Announces 2016 Spectrum Award Winners for Customer Satisfaction

2016, IN THE NEWS, SPOTLIGHT ON THE WINNERS /

City Beat News announces 2016 Spectrum Award Winners that have provided excellent customer service and earned high ratings from customers. Lapeer, Mich. (Nov. 14, 2016): City Beat News (CBN) has announced the latest winners of its prestigious Spectrum Award for Excellence in Customer Satisfaction, some of which are receiving their first award from CBN. In

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1st Choice Home Care Wins 2016 City Beat News Spectrum Award For Excellence in Customer Satisfaction

2016, Health and Medical, Press Release, SPOTLIGHT ON THE WINNERS /

The team at 1st Choice Home Care receives high marks for customer satisfaction, earning the prestigious Spectrum Award. Brooklyn, N.Y. (Nov. 9, 2016): 1st Choice Home Care Services, Inc. received the highest possible customer satisfaction rating of 5 stars from City Beat News (CBN), earning it the prestigious Spectrum Award for Excellence in Customer Satisfaction.

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City Beat News Announces First-time Spectrum Award Winners With High Customer Satisfaction Ratings

2016, IN THE NEWS, SPOTLIGHT ON THE WINNERS /

City Beat News announces more winners of the 2016 Spectrum Award for Excellence in Customer Satisfaction, all of which have won for the first time.   Lapeer, Mich. (July 1, 2016): City Beat News (CBN) has announced the latest winners of its prestigious Spectrum Award for Excellence in Customer Satisfaction for 2016, and all of

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City Beat News Announces 2016 Spectrum Award Winners For Excellence in Customer Satisfaction

2016, IN THE NEWS, SPOTLIGHT ON THE WINNERS /

City Beat News announces 2016 Spectrum Award Winners that have provided excellent customer service and earned high ratings from customers.   Lapeer, Mich. (Sept. 2, 2016): City Beat News (CBN) has announced the latest winners of its prestigious Spectrum Award for Excellence in Customer Satisfaction. Among those businesses honored are several consecutive-year winners — covering

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WE AWARD AND GIVE VOICE TO THESE EXCEPTIONAL COMPANIES

Supporting Businesses that Provide Excellence in Customer Service

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