Guest Contributor, Author at City Beat News

Employee Turnover Got You Down?

2019, Blog, HR / Guest Contributor

Employee Turnover Got You Down? Employee turnover can have a negative impact on any industry. The effects are even more harmful now with the abundance of opportunities available to workers. Longevity is the key to success. Keeping your good employees is just as important and finding them. When it comes to customer service your senior [...]

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Digital Ease of Service

2019, Blog, Tips from the Pros / Guest Contributor

User Experience: A Fundamental Marketing Strategy What does customer experience mean to you? For most, it’s the practice of preparing for - and reacting to - user interactions to meet and exceed their expectations in an effort to increase loyalty and satisfaction and make them your brand cheerleaders. As today’s technology evolves, the bar

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Customer Care Series: Turning Customer Rage Into Opportunities

2016, Blog, Tips from the Pros / Guest Contributor

Has the customer service experience become less painful? Absolutely not according to some recent research. In fact, research from the National Customer Rage Study out of Arizona State University reveals that satisfaction with service is at similar levels as seen in the 1970s. With the millions of dollars organizations are spending on customer service technology

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The Long Beach Wedding Center Awarded Fourth Spectrum Award for Customer Satisfaction

2018, Award Winner, Blog, Press Release, Professional Services, SPOTLIGHT ON THE WINNERS / Guest Contributor

The Long Beach Wedding Center receives its fourth consecutive City Beat News Spectrum Award for providing couples with an excellent experience on their special day. Long Beach, Calif. (Nov. 27, 2018): The Long Beach Wedding Center has once again received high praise from satisfied couples and earned itself the prestigious City Beat News Spectrum Award

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Exposure Photo Booths, San Francisco, CA

Exposure Photo Booths Puts Customers First

2018, Press Release, Professional Services, SPOTLIGHT ON THE WINNERS / Guest Contributor

Ross Andrews, founder, owner and lead photographer of Exposure Photo Booths, knows that creating a culture of fun and ingenuity is serious business. Combining his high level business education with his propensity for adventure, Andrews has created an award-winning business that continues to grow in new and unexpected directions. Since establishing the company in 2012,

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Make Sure Your Personal Brand Isn’t Missing the Mark

Blog, Tips from the Pros / Guest Contributor

Make Sure Your Personal Brand Isn’t Missing the Mark While you’ve encountered hundreds of brands in your lifetime, you likely struggle to define what a brand actually is. Many would say a brand is a logo or symbol. Symbols such as the red Coca-Cola logo or the Mercedes three-pronged star emblem may come to mind.

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Dr. Ruiz & Associates Put Patients First

2018, Award Winner, Dentists, Health and Medical, Press Release, SPOTLIGHT ON THE WINNERS / Guest Contributor

Burbank dental practice Dr. Ruiz & Associates receives its 6th consecutive City Beat News Spectrum Award for providing patients with excellent service. Burbank, Calif. (July 24, 2018): Dr. Ruiz & Associates has once again received high praise from satisfied patients and earned itself the prestigious City Beat News (CBN) Spectrum Award for Excellence in Customer

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Education is the Key To Success

Blog, Press Release, Salons and Spas, SPOTLIGHT ON THE WINNERS, Tips from the Pros / Guest Contributor

Education is one of the many keys on my ring of success. I started my journey in the beauty industry 40 years ago and realized that education would be paramount to my success. Once I established a client base, a theme formed among my clients — “how do you do that?” “why doesn’t my hair

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City Beat News Spectrum Award Winners Announced | 2018

2018, IN THE NEWS, SPOTLIGHT ON THE WINNERS / Guest Contributor

Consumers value a legitimate source they can trust to help them find companies that will not only meet their product needs, but also exceed their service expectations. With winners of its Spectrum Award announced on a rolling annual basis, City Beat News continues to post award-winning companies on its website. Lapeer, Michigan (May 24, 2018):

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Eastern Personnel Services, Inc. Honored with Award

2018, Award Winner, HR, Press Release, Professional Services, SPOTLIGHT ON THE WINNERS / Guest Contributor

Eastern Personnel Services, Inc. Goes Beyond to Deliver, Winning 2018 Spectrum Award Year-Over-Year April 18, 2018 Cincinnati, Ohio: Delivering the very best talent and staffing solutions is part of everyday operations for 2018 Spectrum Award winner, Eastern Personnel Services, Inc. Since 1987, Eastern has served the greater Cincinnati area with top-of-the-line human resource and staffing

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Guest Contributor

Employee Turnover Got You Down?

Digital Ease of Service

Customer Care Series: Turning Customer Rage Into Opportunities

The Long Beach Wedding Center Awarded Fourth Spectrum Award for Customer Satisfaction

Exposure Photo Booths Puts Customers First

Dr. Ruiz & Associates Put Patients First

Education is the Key To Success

City Beat News Spectrum Award Winners Announced | 2018

Eastern Personnel Services, Inc. Honored with Award

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