Mergen Orthodontics Wins Fifth City Beat News Spectrum Award for Customer Satisfaction

Iowa City, Mergen Orthodontics earns the Spectrum Award for outstanding customer satisfaction for the past five straight years.   LAPEER, MICHIGAN, UNITED STATES– Thanks to a combination of modern technology and old-fashioned customer service, Dr. John Mergen and the team at Mergen Orthodontics have just earned a fifth consecutive City Beat News Spectrum Award for…

Employee Turnover Got You Down?

Employee Turnover Got You Down? Employee turnover can have a negative impact on any industry. The effects are even more harmful now with the abundance of opportunities available to workers. Longevity is the key to success. Keeping your good employees is just as important and finding them.  When it comes to customer service your senior…

Customer Care Series: Turning Customer Rage Into Opportunities

Has the customer service experience become less painful? Absolutely not according to some recent research. In fact, research from the National Customer Rage Study out of Arizona State University reveals that satisfaction with service is at similar levels as seen in the 1970s. With the millions of dollars organizations are spending on customer service technology…

The Long Beach Wedding Center Awarded Fourth Spectrum Award for Customer Satisfaction

The Long Beach Wedding Center receives its fourth consecutive City Beat News Spectrum Award for providing couples with an excellent experience on their special day. Long Beach, Calif. (Nov. 27, 2018): The Long Beach Wedding Center has once again received high praise from satisfied couples and earned itself the prestigious City Beat News Spectrum Award…

Exposure Photo Booths, San Francisco, CA

Exposure Photo Booths Puts Customers First

Ross Andrews, founder, owner and lead photographer of Exposure Photo Booths, knows that creating a culture of fun and ingenuity is serious business. Combining his high level business education with his propensity for adventure, Andrews has created an award-winning business that continues to grow in new and unexpected directions. Since establishing the company in 2012,…

Dr.Ruiz & Associates Logo

Dr. Ruiz & Associates Put Patients First

Burbank dental practice Dr. Ruiz & Associates receives its 6th consecutive City Beat News Spectrum Award for providing patients with excellent service. Burbank, Calif. (July 24, 2018): Dr. Ruiz & Associates has once again received high praise from satisfied patients and earned itself the prestigious City Beat News (CBN) Spectrum Award for Excellence in Customer…