CX Press

Social media networks are great resources for all businesses looking to promote their brands and gain more business. However, it’s important that you choose the social media platforms that work best for your business. If used correctly, social media can…

Providing the ultimate customer experience is a team effort. If you have more than one employee, then more than one person is involved in providing your customers with excellent customer service. Each and every member of the team, regardless of…

One of the best ways to demonstrate your customer service prowess to customers (other than providing top-notch service directly to those customers, obviously) is to put it right in front of their eyes. As a City Beat News Spectrum Award…

As a City Beat News Spectrum Award winner you’ve demonstrated that your customer service is top notch. You are making customers a priority, and your efforts are not going unnoticed. Now is your chance to show potential customers as well…

Most, if not all organizations and business leaders know the importance of providing good customer service. They recognize it can cost up to 10-20 times more to attract a new customer than it does to keep an existing customer. Or,…

Has the customer service experience become less painful? Absolutely not according to some recent research. In fact, research from the National Customer Rage Study out of Arizona State University reveals that satisfaction with service is at similar levels as seen…