CX PRESS
Focus on Exceptional Customer Service
Tips, insights, information, recognition and a spotlight on and for Spectrum Award Winners.  We strive to provide useful information to businesses putting their focus on providing the best possible customer experiences.
Popular Interest
In the News
$1 Million dollar neighborhood

Number Of $1 Million Neighborhoods Rises

A new analysis shows that the number of zip codes where at least 10 percent of the homes are worth $1 million or more has been rising since 2014. In fact, there are now 1,280 across the country, which is…

Read more
house and skyline

The Real Reason There Are Fewer Homes For Sale

These days, many markets are suffering from a lack of homes for sale. And where there are fewer homes to buy, there are higher prices and more competition among buyers. But what’s behind the shortage? Well, a new survey reveals…

Read more
house skyline

Number Of Showings Up 10% Over Last Year

If you had any doubt that home buyers are active this summer and looking to buy, some new numbers should help put that notion to rest. New research shows that the number of showings – which refers to a professionally…

Read more
front on a house with blue sky

Homeownership Rate Rises Unexpectedly

For several years following its 2004 peak, the homeownership rate was falling. Fewer Americans were buying homes and, instead, more were choosing to rent. The reasons behind this were fairly obvious. The housing crash and financial crisis made buying a home difficult…

Read more
New Home Construction

Why New Home Sales Should Matter To You

There are many parts to a healthy housing market. Whether you’re talking about home prices, mortgage rates, new home construction, or another housing metric, each one of them have an effect on home buyers and sellers – even if some…

Read more
In the Spotlight