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In the News
How Should You Respond to Negative Customer Reviews?
You Have a Bad Review, Now What? Getting a bad review or rating now and then is inevitable. Having a bad one show up at the top of search results for your business is a nightmare! They impact your reputation,…
Digital Ease of Service
User Experience: A Fundamental Marketing Strategy What does customer experience mean to you? For most, it’s the practice of preparing for – and reacting to – user interactions to meet and exceed their expectations in an effort to increase loyalty…
Customer Care Series: Turning Customer Rage Into Opportunities
Has the customer service experience become less painful? Absolutely not according to some recent research. In fact, research from the National Customer Rage Study out of Arizona State University reveals that satisfaction with service is at similar levels as seen…
City Beat News 2019 Research Underway
As 2019 gets underway, City Beat News continues its all-important consumer research, rating businesses throughout the United States and Canada in market segments ranging from retail to restaurants to dental, fitness, beauty, automotive and more. City Beat News announces 2019 Spectrum…
Improving Local Search Results
Google estimated roughly 4 out of 5 people use Google to conduct local searches. When users search for things like a restaurant, dental office, hair salon or a chiropractor, they aren’t searching for one 1,000 miles away. They are searching…
The Long Beach Wedding Center Awarded Fourth Spectrum Award for Customer Satisfaction
The Long Beach Wedding Center receives its fourth consecutive City Beat News Spectrum Award for providing couples with an excellent experience on their special day. Long Beach, Calif. (Nov. 27, 2018): The Long Beach Wedding Center has once again received…
Exposure Photo Booths Puts Customers First
Ross Andrews, founder, owner and lead photographer of Exposure Photo Booths, knows that creating a culture of fun and ingenuity is serious business. Combining his high level business education with his propensity for adventure, Andrews has created an award-winning business…
The shut down of Google+
On October 8, 2018, Google abruptly announced the closing of Google+. Why now? As the story unfolded, we learned of a data breach in Google+ that spanned just over three years. The data breach that helped the unfortunate demise of…
5 Reasons No One Is Having Fun At Your Company Parties
Tips for throwing a great office party from the owner of Spectrum Award-Winning Exposure Photo Booths in San Francisco, CA DOWNLOAD PDF HERE
Make Sure Your Personal Brand Isn’t Missing the Mark
Make Sure Your Personal Brand Isn’t Missing the Mark While you’ve encountered hundreds of brands in your lifetime, you likely struggle to define what a brand actually is. Many would say a brand is a logo or symbol. Symbols such…
In the Spotlight
Shear Genius Salon Wins Consecutive City Beat News Spectrum Awards
Shear Genius Salon Wins Consecutive City Beat News Spectrum Awards Norwalk, Connecticut: For Spectrum Award winner, Shear Genius Salon, business culture, mission, and values revolve around putting the client needs first. Although the Shear Genius staff has quadrupled since its…
Host Healthcare Earns Top Ratings in 2018
Host Healthcare Continuously Puts People First to Win Customer Service Award Four Years Running – February 15, 2018 San Diego, California: ‘People first’ is what you can expect from Host Healthcare, 2018 Spectrum Award winner. The Spectrum Award is presented…
Viet Pearl Restaurant Wins 2017 Spectrum Award For Customer Satisfaction
Viet Pearl Restaurant receives its first City Beat News Spectrum Award for providing excellent customer service. Ellicott City, Md. (Sept. 6, 2017): Viet Pearl has received high praise from satisfied customers, earning the restaurant the prestigious City Beat News (CBN)…
Fabric Innovations Wins Consecutive Spectrum Awards For Customer Satisfaction
Coral Gables, Fla. (July 27, 2017): Fabric Innovations has received high praise from satisfied customers, earning the company its third straight prestigious City Beat News (CBN) Spectrum Award for Excellence in Customer Satisfaction with the highest possible rating of 5 stars.…
Nail & Hair Care Spa Earns Top Ratings
Nail & Hair Care Spa receives its second straight City Beat News Spectrum Award for providing customers with excellent service. ELLICOTT CITY, MARYLAND, UNITED STATES, June 6, 2017 — Nail & Hair Care Spa has received high praise from satisfied…
Orfin & Associates
Headquartered in Troy, Michigan, Orfin & Associates also has satellite offices in Sterling Heights and Novi. Since establishing his company, Orfin & Associates, in 2000, Dan Orfin has been dedicated to helping his clients develop a sound financial program customized…
ITA Audio Visual Solutions Wins City Beat News Spectrum Award For Excellence in Customer Satisfaction
Cincinnati, Ohio (Mar. 9, 2017): ITA Audio Visual Solutions, headquartered in Cincinnati, has received high praise from satisfied customers and earned itself the prestigious City Beat News (CBN) Spectrum Award for Excellence in Customer Satisfaction. In partnership with The Stirling…
Award for Excellence in Customer Service – Bear Staffing Services
In business for more than a decade, Bear Staffing Services is focused on skilled and semi-skilled positions in historically high turnover industries, specializing in manufacturing/ industrial, administrative support and information technology (IT). At Bear Staffing, the goal is to deliver…
Terese European Skin and Body Care Wins City Beat News Spectrum Award For Customer Satisfaction
Terese European Skin and Body Care receives high marks for customer satisfaction, earning the 2016 Spectrum Award. San Rafael, Calif. (Jan. 2, 2017): With the highest possible customer satisfaction rating of 5 stars, Terese European Skin and Body Care has…
Global Hospice Care: Providing Knowledge, Hope, Compassion, Love & Dignity
Global Hospice Care: Providing Knowledge, Hope, Compassion, Love & Dignity Global Hospice Care has been providing hospice services to the greater El Paso area since 2005, offering knowledge, hope, compassion, love and dignity during what is a difficult time for…