CX PRESS
Focus on Exceptional Customer Service
Tips, insights, information, recognition and a spotlight on and for Spectrum Award Winners.  We strive to provide useful information to businesses putting their focus on providing the best possible customer experiences.
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In the News
Great customer experience

Updated Algorithm Adds Weight to User Experience

6/24/2019 Inherent in the company’s mission is a do no harm philosophy.  Uplifting and supporting small to medium sized businesses who excel in the area of customer satisfaction, rather than publishing derogatory results is how City Beat News sets itself…

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Online Reputation Management is Essential

The Importance of Online Reputation Management In The Digital Age Reputation management is nothing new in the world of advertising, marketing and branding a company. However, in today’s increasingly digital world, a new area has emerged: Online Reputation Management (ORM).…

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Patient Satisfaction In Today’s Healthcare Market

Making the shift to view patients as customers who need to be engaged and satisfied In an era of changing financial healthcare models, where patients are paying for a larger portion of their care due to high-deductible plans, ensuring patients…

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Consumers Have Greater Faith In Award Winning Companies

Consumers Have Greater Faith In Award Winning Companies but they can be cynical. In today’s market, consumers have a myriad of products, companies and services from which to choose. Consumers want assurance, however, that the companies they choose to do…

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Employee Turnover Got You Down?

Employee Turnover Got You Down? Employee turnover can have a negative impact on any industry. The effects are even more harmful now with the abundance of opportunities available to workers. Longevity is the key to success. Keeping your good employees…

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In the Spotlight

The Yoga Garden Wins the 2018 City Beat News Spectrum Award

The Yoga Garden Grows While Continuing Compassionate Practice to Win 2018 Spectrum Award for Excellent Customer Experience San Anselmo, California (April 13, 2018): 2018 Spectrum award winner, The Yoga Garden in San Anselmo, California, believes in the ancient virtue of…

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Host Healthcare Earns Top Ratings in 2018

Host Healthcare Continuously Puts People First to Win Customer Service Award Four Years Running – February 15, 2018 San Diego, California: ‘People first’ is what you can expect from Host Healthcare, 2018 Spectrum Award winner. The Spectrum Award is presented…

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City Beat News Announces Spectrum Award Winners for 2017

City Beat News continues to announce the Spectrum Award-winning companies on its website on a rolling annual basis. Lapeer, Michigan (June 22, 2017): Midway through 2017, City Beat News continues to roll out the winners of its prestigious Spectrum Award…

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Nail & Hair Care Spa inside

Nail & Hair Care Spa Earns Top Ratings

Nail & Hair Care Spa receives its second straight City Beat News Spectrum Award for providing customers with excellent service. ELLICOTT CITY, MARYLAND, UNITED STATES, June 6, 2017 — Nail & Hair Care Spa has received high praise from satisfied…

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Orfin & Associates building

Orfin & Associates

Headquartered in Troy, Michigan, Orfin & Associates also has satellite offices in Sterling Heights and Novi. Since establishing his company, Orfin & Associates, in 2000, Dan Orfin has been dedicated to helping his clients develop a sound financial program customized…

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