Mergen Orthodontics Wins Fifth City Beat News Spectrum Award for Customer Satisfaction

Iowa City, Mergen Orthodontics earns the Spectrum Award for outstanding customer satisfaction for the past five straight years.   LAPEER, MICHIGAN, UNITED STATES– Thanks to a combination of modern technology and old-fashioned customer service, Dr. John Mergen and the team at Mergen Orthodontics have just earned a fifth consecutive City Beat News Spectrum Award for…

Employee Turnover Got You Down?

Employee Turnover Got You Down? Employee turnover can have a negative impact on any industry. The effects are even more harmful now with the abundance of opportunities available to workers. Longevity is the key to success. Keeping your good employees is just as important and finding them.  When it comes to customer service your senior…

Customer Care Series: Turning Customer Rage Into Opportunities

Has the customer service experience become less painful? Absolutely not according to some recent research. In fact, research from the National Customer Rage Study out of Arizona State University reveals that satisfaction with service is at similar levels as seen in the 1970s. With the millions of dollars organizations are spending on customer service technology…

City Beat News 2019 Research Underway

As 2019 gets underway, City Beat News continues its all-important consumer research, rating businesses throughout the United States and Canada in market segments ranging from retail to restaurants to dental, fitness, beauty, automotive and more. City Beat News announces 2019 Spectrum Award Winners on a rolling basis beginning in January as research results come in. City…